Products are delivered by DHL couriers and sent to the Client within 5 (five) working days following order confirmation.
A tracking service for packages is available.
The courier delivers from Monday to Friday, both in the morning and the afternoon. The recipient may not request a specific day or time for the delivery. In the absence of the recipient, the courier will leave a notice at the recipient’s address. Delivery will be attempted twice, after which the courier will attempt to contact the recipient. Fuzzi spa a socio unico will not be held responsible for any failure by the courier company to complete timely delivery.
At the time of delivery, the Client shall be required to check:
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified firstname.lastname@example.org
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. Fuzzishop.com packages are accurately sealed in plastic DHL delivery service, and closed with an adhesive tape.
If, for any reason, the packaging or the adhesive tape appear to have been tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been accepted with an unauthorized signature or if there is evidence that the package has been tampered with, open a claim immediately with the courier and contact Fuzzishop.com at email@example.com
FAILURE TO COLLECT THE ORDERED GOODS
If the Client refuses the goods, or if the delivery is impossible for any reason (wrong recipient address or phone number; recipient repeated absence; other reasons) a fee will be charged for the following expenses: delivery of goods + return of goods + customs clearance for return of goods. The sum will be charged in full to the recipient. Only the value of the goods will be refunded, excluding costs above mentioned.
RETURN OF THE GOODS & REFUND
Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.
In order to exercise the right to cancel set out in the preceding Clause, the Client shall send notification to Fuzzi spa a socio unico within the time limits indicated to the following email address firstname.lastname@example.org , or by means of the form provided for that purpose on the Website. Thereafter, the Client shall wait for the authorization of FUZZI SPA A SOCIO UNICO to return the goods.
The Client shall return the products within 14 (fourteen) days of said authorization to the following address:
Fuzzi spa a socio unico – via degli Ippocastani, 388 – 47842 S. Giovanni in Marignano (RN) . Italy
The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:
Fuzzi spa a socio unico shall arrange to refund the Client for the whole paid amount, within 30 (thirty) working days from the delivery of the good to its warehouse, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund, except in case the Client didn’t use the standard return procedure.
In any case, the Client shall forfeit the right to cancel should Fuzzi spa a socio unico discover any of the following:
Should the right to cancel be forfeited, Fuzzi spa a socio unico shall arrange to make the goods available to the Client at its warehouse.